General

Absolutely! If your order has not yet shipped, we can have it routed to your nearest FASHIONPHILE location. Simply call our Client Services team to request this service. Please note that applicable tax will apply.
All orders that have not been shipped may be canceled within your Account. Note that canceling a FASHIONPHILE Reserve Luxury Layaway will result in a 10% cancellation fee.
Each item we sell has a hang tag attached for security purposes. The tag is easily removed with a pair of scissors, however, the tag must remain attached in order to place a return.
Yes. We have four Showrooms, each with unique items, please contact our Showroom prior to arrival to ensure the item you are purchasing is located at the showroom you will be visiting.
Yes! We want you to be happy with your purchase.

All item(s) must be received at FASHIONPHILE within 30 days of the ship date with tags attached in order to receive a full refund. Upon arrival, returned items are inspected and can take between 3-4 business days to process. Following return acceptance, refunds are processed to the original form of payment. Note that it may take your financial institution up to 5 business days to reflect the refunded amount.

For fine jewelry and watches returned within our showrooms, refunds will only be processed once the item(s) have been received back at our headquarters for inspection and acceptance. Please be advised that returns of fine jewelry and watches take an average of 10 days to process.

Items purchased on Reserve will incur a 10% return fee. Gift cards are not returnable. FASHIONPHILE reserves the right to charge a 10% restocking fee to customers with excessive returns.

FASHIONPHILE accepts credit card-issued gift cards as well as FASHIONPHILE-issued gift cards. Items purchased with a gift card that are returned or canceled will have the funds refunded back to the gift card used to purchase the items. FASHIONPHILE is not responsible for lost or stolen gift cards, before or after a purchase.
FASHIONPHILE Outlet offers pre-owned handbags and accessories that don’t quite meet the condition, style, or price point standards for FASHIONPHILE, giving you an opportunity to score the same ultra-luxury brands you love at an amazing price. From Chanel to Gucci and Louis Vuitton, these beauties still have a lot of life in them – so be sure to carefully read product descriptions and inspect all photos, but rest assured that your FASHIONPHILE Outlet purchase is backed by our lifetime guarantee of authenticity. You can find FASHIONPHILE Outlet at outlet.fashionphile.com or by visiting “Shop Our Outlet” under “Discounted” on fashionphile.com. Email [email protected] with any inquiries.
FASHIONPHILE merchandise will not be sold at Neiman Marcus stores, but in the future, we envision adding new offerings, such as luxury product drop off at select Neiman Marcus locations for direct shipment to FASHIONPHILE. In addition, we will expand payment options for sellers, including an increased buyout price for those who opt to receive payment in Neiman Marcus gift cards.
FASHIONPHILE is required by law to charge sales tax on orders shipped to the following states:

Alabama
Arkansas
California
Colorado
Connecticut
District of Columbia
Georgia
Hawaii
Iowa
Idaho
Illinois
Indiana
Kentucky
Louisiana
Maine
Massachusetts
Maryland
Michigan
Minnesota
Mississippi
North Carolina
Nebraska
New Jersey
New Mexico
New York
Nevada
North Dakota
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Utah
Virginia
Washington
Wisconsin
West Virginia

For each of these states, sales tax is charged according to the rate of the city to which orders are shipped.
FASHIONPHILE is partnering with Neiman Marcus, the most iconic luxury retailer in the world, to elevate the resale shopping experience. As part of this partnership, FASHIONPHILE and Neiman Marcus will be launching new ways for both buyers and sellers to more easily participate in resale. In the future, customers will be able to drop off their luxury items at select Neiman Marcus stores for direct shipment to FASHIONPHILE. In addition, we will expand payment options for sellers, including an increased buyout price for those who opt to receive payment in Neiman Marcus gift cards. Please note that FASHIONPHILE’s partnership with Neiman Marcus will happen over time – not immediately. We will have exciting updates on new offerings over the coming months.
Yes. At Fashionphile your privacy and security are important to us. Our secure online checkout system is provided by PayPal.
Yes. Each item we sell goes through a rigorous brand-specific authentication by multiple expert authenticators. We are so confident that all items are authentic that we offer a lifetime return policy should any items we sell be proven to be non-authentic.
You can read the full announcement from our Founder on the Neiman Marcus-FASHIONPHILE partnership here.
Indefinitely. There is no time constraint on how long an item remains in your cart. It will stay there until it sells or you remove it. We'd love it if everyone was able to get the must have bag but sometimes it comes down to who is quicker on the draw. Create alerts for yourself to be notified when an item you're looking for comes in, check often, act fast and good luck.
  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal
  • Fashionphile Gift Cards
Currently, our Carlsbad location is booking appointments for a unique shopping experience. When you arrive, you’ll be handed a FASHIONPHILE iPad to shop our inventory online. Using the ‘Options’ filter on our website, you'll select the Carlsbad location to see what items are available to view and purchase in person. Select up to ten (10) items that you would like to view by placing them in your shopping cart and our inventory teams will send down your items for you to see. Note that you can also add items to your cart from the comfort of your own home as well, and simply log in during your appointment to have the items sent down for you.

If you need assistance or have any questions during your appointment, our trained Client Experience Specialists are on hand to help. We also invite you to call one of our Personal Shoppers ahead of time to get the full experience.

Pricing & Payment

Although most items sold by FASHIONPHILE are marked 60% to 80% below their original retail price, some items may be priced higher than the original retail price due to:
  • Vintage & Rarity - Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.
  • Sold Out Item - When a particular item sells out completely at department stores, boutiques, or online, the item value may increase beyond its original retail price due to its scarcity and demand.
  • Dated Price Tags - Some items are several years old and have their original price tag attached reflecting a retail price from years ago. Due to price increases these items are now valued above the original attached price tag.
We do not negotiate pricing for FASHIONPHILE or FASHIONPHILE Outlet. Prices are fixed at the amount indicated on the website.
FASHIONPHILE buyers research recent sales of comparable items and consider the retail value of the item, the condition and rarity, and current fashion trends. Other considerations when pricing are our own record of sales and online sales and auctions.
FASHIONPHILE does not offer regular sales events. We discount select items after they have been available for an extended period of time on our website.
  • If unsold after 30 days item will be discounted by 10%
  • If unsold after 60 days item will be discounted by 20%
  • If unsold after 90 days item will be discounted by 30%
FASHIONPHILE Outlet items have their own mark down schedule and represent our deepest discounts and best deals. After 30 days, unsold FASHIONPHILE Outlet items go into Last Call mode, with daily discounts applied for 10 days until they sell.

FASHIONPHILE Reserve Luxury Layaway

We are not able to split the 25% down payment into different payment methods, however, you may use different payment methods per subsequent payment against your Reserve balance in amounts greater than $50. Your FASHIONPHILE Account Balance may also be used at any time towards your FASHIONPHILE Reserve Luxury Layaway.
25% of the purchase price, including item sale price, shipping, and tax (if applicable) is required for a down payment to begin your FASHIONPHILE Reserve. Payment must be made in full within 60 days of the Reserve start date. Fashionphile reserves the right to remove any item from Reserve eligibility. Review the full FASHIONPHILE Reserve Luxury Layaway Terms and Conditions here.
You will have 60 days to pay the balance and the item will be sent to you after the final payment is complete.
If a FASHIONPHILE Reserve Luxury Layaway is canceled or returned, 10% of the item purchase price is kept as a cancellation fee. Changing items during a Reserve is treated as a cancellation and the 10% fee will apply.
We do! Items listed for a minimum of 5 days are eligible for FASHIONPHILE Reserve Luxury Layaway program.
10% of the total bags purchase price will be non-refundable in the event the FASHIONPHILE Reserve is canceled, returned, exchanged, or not paid in full by the end of the 60th day. To help avoid paying the fee, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).

Note that changing items during the duration of a FASHIONPHILE Reserve is also treated as a cancellation and the 10% fee will apply.
We do not allow extensions on FASHIONPHILE Reserve items. However, if you need more time than 60 days, you may cancel your Reserve and re-purchase it. This will be subject to the 10% FASHIONPHILE Reserve cancellation fee.
If full payment is not received by the end of the 60th day from initial payment, the FASHIONPHILE Reserve will automatically cancel and the item will be placed back in our inventory to be sold. You will be refunded to the original payment method(s) all payments made up to that date, minus the non-refundable cancellation fee of 10% of the item's purchase price.
Yes. All items must be received at FASHIONPHILE within thirty (30) days from the ship date with tags attached to be eligible for a return. Note that for all Reserve items that are returned or canceled, 10% of the purchase price will be deducted from your refund as a Reserve return fee. Refunds are handled in the order in which they are received and are generally processed within 48 hours of receipt back onto the original form of payment. Be advised that it may take your financial institution up to 5 business days to reflect the refunded amount. To help avoid unnecessary returns, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).

Shipping & Customs

We ship almost everywhere, however, a few countries have customs policies that have made shipping luxury brand items very difficult. For this reason, we may not be able to ship items to Africa, Latin America, parts of Europe, Asia, and the Middle East.
Separate orders to the same customer will not automatically ship as a combined delivery, however, we are happy to accommodate combined shipping on multiple items and/or orders where possible. Please contact us at (844) 619-8902 if you would like us to ship items together.
Standard US domestic ground shipping is FREE. Express & International shipping prices are determined by item size & destination so please refer to our shipping page for a specific price quote.
Orders are shipped via UPS. At checkout, you may select Ground shipping, 2-Day, Overnight, or International Economy. All packages are sent with signature confirmation for security purposes.
Due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).
Items are generally shipped within 1-2 business days pending payment verification and processing. Deliveries are based on business days (Mon-Fri, except Holidays).
You as the customer will be responsible for any duties and taxes imposed by your country upon delivery of your item. FASHIONPHILE does not have any foresight in regards to the potential fees. All items will be declared at full purchase price when shipped outside of the United States.
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